Frequently Asked Questions
What insurance is included in the rental?
All Paco Cars vehicles include a full comprehensive insurance with an excess of 900€. The excess means that in case of damage to the vehicle you will be liable for damages up to 900€. For example, imagine that you rent a car with us and you have a collision with another wall and the repair of the car has a cost of 2000€, in that case you will have to pay the entire excess 900€. In case the damage is minor, you will only have to pay the amount of the damage, such as a rear-view mirror.
Can I take out a comprehensive insurance policy without excess?
Yes. You can take out the plus coverage, which is fully comprehensive and without excess. In case you have it contracted, you will not have to pay anything in case the car is damaged.
The plus coverage does not cover:
-Breakage and damage to the interior of the vehicle
-Loss or damage to keys
Is a deposit required?
Yes. The amount depends on whether you have contracted the plus coverage or not. If you have not contracted the plus coverage (all risk without excess) you must leave the same amount of the excess as a deposit (€900). If you have contracted the plus coverage, you will only have to leave €100 as a deposit that covers the filling of the gasoline tank in case you do not refuel.
The deposit is always charged by card, never in cash. The deposit is always returned at 12 noon after the return of the vehicle.
What are the driving requirements?
Be at least 19 years old and have one year of experience. If you are under 22 years old it is possible to rent but it has a cost of €12 per day with a maximum of €45 per rental.
In the case of 9-seater vehicles, the minimum age is 21 years with 2 years of experience. If you are under 24 years old, you can rent it but it costs €12 per day with a maximum of €45 per rental.
What documentation should I bring?
We will need a valid driver’s license to drive in Spain and ID or passport. In addition to a debit or credit card to leave the deposit.
I don't have a credit card, can I use a debit card?
Yes, no problem.
What type of cards do you accept?
We accept both debit and credit cards but only Visa or Mastercard.
Are additional drivers included?
No, the price per additional driver is €12 per day with a maximum of €45 per rental.
What is the fuel policy like?
It is very simple, we deliver the vehicle with a full tank of fuel and you have to return it to us with a full tank of fuel. Otherwise we will charge you the difference and 12€ for going to the gas station.
What happens if I have to cancel or modify the reservation?
No problem. Cancellations and modifications are free of charge up to 24 hours before picking up the car. Modifications will depend on the availability of vehicles.
What is the maximum mileage I can do with the vehicle?
As many as you want, they are unlimited.
What happens if the car breaks down?
The rental contract will include a roadside assistance number that you can call and they will take care of the problem as quickly as possible.
Can I reserve a specific make and model of car?
No, we are not able to confirm specific car brands, models or colors.
Is fuel included in the rent?
No, fuel is always at the customer’s expense.