Guide for customers who have booked with Do You Spain
What is the difference between Do You Spain/ Carjet and Paco Cars?
Do You Spain/ Carjet is a comparator of car rental companies. Through its platform, it offers rental cars from various companies, including Paco Cars. We are the car rental company and you have simply made the reservation through Do You Spain
How will the collection and delivery of the vehicle be?
If you have chosen the Menorca Airport option, we will come to pick you up at the Airport with a courtesy bus that will take you to our offices. Our offices are only 5 minutes from Mahón Airport. For the return of the vehicle it will be exactly the same, you will return the car at our office and we will take you to the Airport by minibus.
If you have chosen the Mahón option, you will come directly to our offices at c/ Artrutx nº 10. 07714
Can't you deliver the vehicle to me at the Airport?
The rate you have contracted through Do You Spain does not include the delivery of the vehicle at the airport. But you can request us through Whatsapp and we will inform you if it is possible and the price of the service.
Can I cancel the reservation or modify it?
Yes you can. As you have made the reservation through Do You Spain/ Carjet, you must make the modification or cancellation through them.
Here we leave you the link to request a modification of Do You Spain.
This link is the link to request a cancellation.
Cancellations can be made up to 24 hours before the rental and the modifications are subject to the availability of the vehicles.
How does the insurance work?
The default rate that you have contracted through Do You Spain includes basic coverage that includes comprehensive insurance with a €900 excess.
It is possible that you have contracted Premium coverage through Do You Spain, no problem. The only thing you have to keep in mind is that it is not insurance as such. It is a protection that in case of damage you would pay us the Excess and then this protection would reimburse you the amount that you have paid us.
We offer an all-risk plus coverage without excess for €19.90 per day. You can hire it the same day you pick up the vehicle.
Do I have to leave a deposit?
Yes. The amount depends on whether you have contracted the plus coverage or not. If you have not contracted the plus coverage (all risk without excess) you must leave the same amount of the excess as a deposit (€900). If you have contracted the plus coverage, you will only have to leave €100 as a deposit that covers the filling of the gasoline tank in case you do not refuel.
The deposit is always charged by card, never in cash. The deposit is always returned at 12 noon after the return of the vehicle.
What requirements do you have to have to drive?
Be at least 19 years old and have one year of experience. If you are under 22 years old it is possible to rent but it has a cost of €12 per day with a maximum of €45 per rental.
In the case of 9-seater vehicles, the minimum age is 21 years with 2 years of experience. If you are under 24 years old, you can rent it but it costs €12 per day with a maximum of €45 per rental.
What documentation should I bring?
We will need a valid driver’s license to drive in Spain and ID or passport. In addition to a debit or credit card to leave the deposit.
I don't have a credit card, can I use a debit card?
Are additional drivers included?
No, the price per additional driver is €12 per day with a maximum of €45 per rental.